Recruitment & Onboarding Process
Accelerate productivity with a proven, transparent onboarding process that prioritizes your business needs.
Eliminate onboarding confusion with a dedicated Relationship Manager and weekly calls for a fully guided transition.
Reduce downtime as essential services are live within 30 days, proven by 68% of tickets closed same day.
Ensure accountability with SLAs and a 30-minute response time, keeping your business running smoothly.
Receive tailored solutions through a complimentary environment consultation and on-site walkthrough.
Benefit from stability and expertise with 75 years of combined leadership experience guiding your onboarding.
Request a Quote for our Recruitment & Onboarding Process
What Clients Say About Their Onboarding Experience
Hear how a transparent, structured onboarding process makes a difference from day one.
enkompas’ dedication to Access Services has proven invaluable over the last few years as they have helped us build our infrastructure, understand our challenges, and identify pain points. They have provided us with plans that not only solve the problems but boost our IT environment – bringing us to current day standards.
President & CEO, Access Services
From providing ongoing daily IT support to our employees, to working with us to strategically think through and implement a state of the art, high-level functioning IT hardware and software infrastructure, to putting in place a robust cyber- security program, their value to our organization has been immense.
CFO, National Aviary
We have partnered with enkompas for twenty-plus years for all aspects of our IT. The relationship has grown from a ‘break-fix’ vendor to a trusted partner who monitors and supports all aspects of our infrastructure. Services include help desk, monitoring, back-up, security training, phishing campaigns, hardware support of all servers, PC’s, switches, security cameras, and internet devices. In addition, we undergo periodic audits and vulnerability tests to help ensure the security of our network.
Chief Operating Officer, EG Conley, P.C.
A Detailed, Partnership-Driven Approach to Onboarding
The initial assessment and environment consultation is the foundation of the onboarding process. You receive a complimentary call and on-site walkthrough to identify your unique technical needs, infrastructure gaps, and compliance requirements. This step ensures the solution is tailored to your business, providing clarity and actionable recommendations. The result is a comprehensive plan that addresses your pain points and sets the stage for a successful partnership.
Each client is assigned a dedicated Relationship Manager (RM), providing a single point of contact throughout onboarding and ongoing service. Your RM facilitates weekly onboarding calls, coordinates project teams, and advocates for your needs, ensuring a seamless transition from start to finish. This approach fosters proactive communication and long-term partnership, not just transactional support.
Project planning and resource allocation are handled by highly skilled technical teams with deep industry expertise. This stage covers scheduling, technical resource deployment, and goal setting, ensuring your onboarding stays on track and within agreed SLAs. The process is transparent, with regular updates to keep your team informed every step of the way.
Go-live execution is streamlined for speed and quality, with essential services operational within 30 days. enkompas uses proven methodologies for smooth transitions, minimizing disruption and ensuring your team can maintain productivity. Additional onboarding phases address advanced security, compliance, and custom integrations as needed for your industry.
After go-live, comprehensive support includes scheduled check-ins, ticket resolution tracking, and ongoing advocacy from your RM. Service Level Agreements (SLAs) guarantee accountability and rapid response, with most issues resolved same day. This ongoing support reduces recurring IT issues and keeps your environment optimized.
Continuous improvement is ingrained in the process, with regular reviews, performance metrics, and leadership oversight. Feedback is encouraged, and adjustments are made to ensure your goals are met and exceeded. The relationship is designed to grow with your business, adapting as your needs evolve over time.
Proven Results: Onboarding That Delivers Measurable Impact
Client satisfaction rate
Essential go-live onboarding time
Years delivering proven MSP solutions
Seamless, Hands-On Onboarding for Rapid Productivity
Experience a recruitment and onboarding process that puts your organization first. A dedicated Relationship Manager guides you at every step, ensuring clear communication and a seamless transition. Weekly onboarding calls, on-site consultations, and a structured plan mean your essential services are up and running within 30 days. Benefit from proven expertise and a process designed to reduce disruption, confusion, and downtime.
What to Expect From Your Onboarding Experience
- Dedicated Relationship Management: One point of contact for clear communication and advocacy.
- Comprehensive Environment Assessment: Complimentary consultations and on-site walkthroughs tailor the process to your needs.
- Weekly Onboarding Calls: Regular updates keep your team informed and minimize surprises.
- Structured Go-Live Timeline: Essential services launched within 30 days, with a full onboarding in 90.
- Ongoing Support: Scheduled check-ins and rapid issue resolution ensure lasting success.
Start Your Seamless IT Transition Today
Streamline onboarding, reduce downtime, and empower your team from day one.
Measurable Results and Lasting Client Satisfaction
Build confidence with a process that values partnership and measurable outcomes. 95% satisfaction rates, industry-leading response times, and a proven reduction in recurring IT issues highlight the impact of a well-structured onboarding journey. With enkompas, you are supported from the first call through every project and challenge ahead.
Answers to Common Questions About the Onboarding Process
The process is designed to be smooth and efficient, with essential services ready within 30 days. A dedicated Relationship Manager guides you through every step, ensuring all your needs are addressed and your team is set up for success. Ongoing support and regular check-ins help build a long-term, productive partnership from day one.
You will be assigned a dedicated Relationship Manager who serves as your main point of contact. This ensures you always have a trusted advisor for communication, planning, and advocacy. The onboarding process includes weekly calls and scheduled check-ins, so your team is never left wondering what comes next.
Most clients are fully onboarded within 30 days for essential services, with comprehensive onboarding completed in 60 additional days. This structured approach ensures minimal disruption and a seamless transition, so your team can focus on productivity without delays or confusion.
The onboarding process includes a complimentary environment consultation, weekly calls, and a detailed transition plan tailored to your business. Post-onboarding, you receive continued support and regular check-ins with your Relationship Manager, ensuring you stay on track and issues are resolved quickly.
Every onboarding is customized based on your unique needs and industry requirements. The process includes an initial assessment, project planning, and resource allocation to ensure your specific environment is optimized. Your Relationship Manager will ensure all steps are personalized for your business goals.