IT Support Services
Stop IT headaches before they start with expert support and rapid response.
Resolve IT issues fast, 68% of tickets are closed the same day, reducing business disruption.
Minimize risk with 24/7 support and immediate acknowledgment, backed by contractual SLAs.
Benefit from proactive planning and advocacy, relationship managers help align IT with your goals.
Improve security with periodic audits, vulnerability tests, and tailored recommendations.
Enjoy a seamless onboarding experience, essential items are live within 30 days.
Request a Quote for our IT Support Services
Our Clients
Trusted by Leading Organizations for Exceptional IT Support
Clients experience faster resolutions, stronger security, and technology that drives growth.
enkompas’ dedication to Access Services has proven invaluable over the last few years as they have helped us build our infrastructure, understand our challenges, and identify pain points. They have provided us with plans that not only solve the problems but boost our IT environment – bringing us to current day standards.
President & CEO, Access Services
From providing ongoing daily IT support to our employees, to working with us to strategically think through and implement a state of the art, high-level functioning IT hardware and software infrastructure, to putting in place a robust cyber- security program, their value to our organization has been immense.
CFO, National Aviary
We have partnered with enkompas for twenty-plus years for all aspects of our IT. The relationship has grown from a ‘break-fix’ vendor to a trusted partner who monitors and supports all aspects of our infrastructure. Services include help desk, monitoring, back-up, security training, phishing campaigns, hardware support of all servers, PC’s, switches, security cameras, and internet devices. In addition, we undergo periodic audits and vulnerability tests to help ensure the security of our network.
Chief Operating Officer, EG Conley, P.C.
Comprehensive IT Support Services for Reliable, Secure Operations
Proactive managed support and strategic IT partnership
Enjoy round-the-clock support that keeps your organization running, no matter when issues arise. The after-hours support team proactively manages patching, updates, and urgent troubleshooting outside standard business hours, reducing disruptions and aligning IT maintenance with your operational needs. This 24/7 availability means your business is always protected and supported, giving you confidence and continuity in your technology systems.
Benefit from a dedicated relationship manager who acts as your advocate, guiding planning, budgeting, and ongoing IT strategy. This proactive partnership ensures your business objectives are always top priority and that IT support aligns with evolving needs. Regular meetings, issue escalation, and transparent communication provide a seamless experience and measurable improvements in ticket resolution and system performance.
Access a robust help desk staffed by highly skilled Tier I, II, and III technicians, capable of resolving most issues on the first call. Immediate issue acknowledgment, contractual SLAs, and a 95% customer satisfaction rating reflect a commitment to exceptional service. Whether you need daily support or rapid response to critical incidents, your end users enjoy reliable, responsive assistance that minimizes downtime and frustration.
Leverage a specialized project team to address complex needs such as PC builds, network realignments, server upgrades, and custom technology projects. This resource bridges internal gaps, ensuring your environment is always optimized for performance, scalability, and security. Collaboration between project teams and relationship managers delivers tailored, high-impact solutions for your business challenges.
Protect your organization with comprehensive security and compliance services, including periodic audits, vulnerability testing, and strategic cybersecurity program implementation. These services address growing threats to SMBs and nonprofits, helping safeguard sensitive data and meet regulatory requirements. Tailored recommendations and ongoing monitoring ensure you stay ahead of risks and maintain a secure IT environment.
Experience a streamlined onboarding process designed to get your essential IT services live within 30 days, with full, comprehensive onboarding complete in 90 days. Weekly calls during onboarding, followed by scheduled check-ins, guarantee a smooth transition and continuous improvement. This organized approach minimizes disruption and sets the stage for long-term, reliable support.
Proven Results and Service Metrics You Can Trust
Same Day Ticket Closure
Tickets Resolved in 5 Day
Alert Ticket Resolution Time
Eliminate IT Headaches and Keep Your Business Running Smoothly
Rely on a trusted IT partner to eliminate technology barriers, boost productivity, and secure your operations around the clock. enkompas delivers expert-driven IT support services, ensuring your systems are always running and protected. With 25+ years of experience, a dedicated help desk, and industry-leading response times, you gain peace of mind knowing your business is supported by Pennsylvania’s most technically gifted MSP.
Experience Reliable, Proactive IT Support That Drives Results
- 24/7 Support: Get immediate help any time, day or night, with after-hours teams handling updates and emergencies.
- Dedicated Relationship Managers: Benefit from proactive communication, planning, and issue escalation to keep your tech aligned with business goals.
- Proven Response Times: 68% of tickets are resolved the same day, and 82% within five days, minimizing downtime.
- Industry Expertise: Receive tailored support for healthcare, manufacturing, technology, and nonprofit organizations.
- Comprehensive Security: Protect your data and operations with regular audits, vulnerability testing, and compliance support.
Request a Personalized IT Support Consultation Now
Gain confidence in your IT environment and minimize downtime with expert support.
Drive Continuous Improvement With a Strategic IT Partnership
Transform your IT environment with a strategic, partnership-driven approach. enkompas combines a robust help desk, project specialists, and experienced leadership to deliver consistent, measurable improvements. Weekly onboarding calls, scheduled check-ins, and dedicated teams mean you always have an advocate ensuring your technology is optimized, secure, and ready for what’s next.
Other IT Services We Offer
Frequently Asked Questions
You get comprehensive coverage for your IT environment, including 24/7 help desk support, proactive monitoring, emergency response, cybersecurity management, and regular system maintenance. Dedicated relationship managers and project teams ensure your needs are addressed quickly and efficiently. With a structured service level agreement, technical issues are acknowledged immediately and resolved promptly to keep your business running smoothly.
IT support services enhance your security by proactively monitoring for threats, managing updates, and running regular vulnerability tests. You benefit from cybersecurity programs tailored to your industry and size, reducing risks of data breaches. Reliable support means less downtime, faster issue resolution, and a more stable IT environment, giving you peace of mind and protecting your organizations reputation.
Youll start with a complimentary consultation and on-site walkthrough to assess your unique needs. The onboarding process includes:
- Dedicated project and relationship managers guiding you through setup
- Weekly calls to ensure a smooth transition
- Go-live in about 30 days for essential services, with a full onboarding completed in 60 additional days
This structure ensures youre fully supported from day one.
Most clients start with an initial investment of $50,000, with ongoing annual costs averaging $50,000 over a three-year agreement. Pricing is transparent and consistent, with discounts available for larger organizations. Contracts are structured as three-year managed service agreements, and additional project work can be scoped as needed to fit your growth and technology goals.
You benefit from highly skilled technical teams, dedicated relationship managers, and a consultative approach tailored to your industry. Support includes:
- 24/7 responsiveness
- Separate help desk, project, and RM teams
- Proven leadership with 75+ years combined experience
- Consistent, proactive communication and planning
This holistic, partnership-driven model delivers exceptional service and measurable results.