Co-Managed IT Services
Bridge IT resource gaps and secure strategic support with co-managed expertise.
Accelerate project delivery and close resource gaps with a dedicated team of 49+ expert support techs.
Reduce recurring IT issues by 10-20% on average within the first 3 months of partnership.
Achieve same-day ticket closure for 68% of requests, improving end-user satisfaction and productivity.
24/7 support and immediate response, backed by a 30-minute contractual SLA.
Relationship managers who provide proactive planning and personalized advocacy.
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Our Clients
Clients See Real Results with Co-Managed IT
Organizations build stronger, more resilient IT environments with trusted support.
enkompas’ dedication to Access Services has proven invaluable over the last few years as they have helped us build our infrastructure, understand our challenges, and identify pain points. They have provided us with plans that not only solve the problems but boost our IT environment – bringing us to current day standards.
President & CEO, Access Services
From providing ongoing daily IT support to our employees, to working with us to strategically think through and implement a state of the art, high-level functioning IT hardware and software infrastructure, to putting in place a robust cyber- security program, their value to our organization has been immense.
CFO, National Aviary
We have partnered with enkompas for twenty-plus years for all aspects of our IT. The relationship has grown from a ‘break-fix’ vendor to a trusted partner who monitors and supports all aspects of our infrastructure. Services include help desk, monitoring, back-up, security training, phishing campaigns, hardware support of all servers, PC’s, switches, security cameras, and internet devices. In addition, we undergo periodic audits and vulnerability tests to help ensure the security of our network.
Chief Operating Officer, EG Conley, P.C.
Detailed Co-Managed IT Services Overview
Strategic partnership and expert support solutions
Your organization benefits from a dedicated help desk staffed by over 49 Tier I, 28 Tier II, and 16 Tier III technicians, ensuring rapid response and expert troubleshooting for daily IT needs. Immediate acknowledgment and a 30-minute contractual SLA keep your environment running smoothly. This support structure delivers outstanding end-user satisfaction and ensures IT operations remain uninterrupted, even during peak demand.
Gain access to a dedicated project team that partners with your internal staff on initiatives such as PC builds, network realignments, server upgrades, and vulnerability testing. This resource ensures your technical projects move forward efficiently and successfully, closing resource gaps and delivering outcomes that enhance your technology environment. All projects are managed with a focus on transparency, communication, and timely delivery.
Benefit from relationship managers who serve as your advocates, providing proactive IT planning, budgeting guidance, and escalation support. Regular meetings and check-ins ensure your organization’s goals are always top of mind, while issues are resolved swiftly. This personalized approach builds long-term trust and ensures your IT strategy evolves alongside your business priorities.
Leverage industry-specific expertise to address the unique requirements of sectors like healthcare, manufacturing, and non-profit organizations. An experienced team understands the nuances of your environment, manages critical software and vendor relationships, and delivers compliance-driven solutions. This capability ensures your IT infrastructure is optimized for the demands of your field and regulatory environment.
Benefit from a streamlined onboarding process that covers all essential items within 30 days, with comprehensive onboarding completed in 90 days. Weekly calls during onboarding and scheduled check-ins ensure a smooth transition and immediate alignment with your business priorities. This process minimizes disruption and sets the foundation for ongoing partnership success.
With transparent three-year contracts, you receive predictable pricing and the flexibility to scale as your organization grows. All service agreements are grounded in a clear Managed Service Contract (MSC) framework, with discounts available for larger organizations. This approach eliminates surprises and supports long-term strategic planning for your IT investments.
Results That Prove the Value of Co-Managed IT Services
IT Services Availability
Same Day Ticket Resolution
Nonprofits Monitor Networks
Amplify Your Internal IT Team's Capabilities
Co-Managed IT Services from enkompas empower your internal IT staff with the support of a proven MSP partner. Gain access to a robust help desk, dedicated project teams, and relationship management that amplifies your existing resources. Experience seamless collaboration, transparent communication, and measurable improvements, without sacrificing control or visibility in your IT environment.
Unlock Expert Resources and Strategic IT Support
- Access to 49+ highly skilled support technicians for daily IT needs
- Strategic project execution, including PC builds, network realignment, and server upgrades
- Dedicated relationship managers who advocate for your success
- Flexible, three-year contracts with transparent pricing and scalable solutions
- Industry-specific expertise across healthcare, manufacturing, technology, and MHMR sectors
Request a Co-Managed IT Consultation Today
Gain the power of a dedicated IT team while retaining full visibility and control.
Experience Seamless Integration and Reliable Partnership
Choose co-managed IT services to fill resource gaps, accelerate projects, and reduce downtime, while keeping your IT strategy aligned to your goals. Benefit from a streamlined onboarding process, weekly check-ins, and service level agreements that ensure accountability. Enjoy the peace of mind that comes with a Top Workplace MSP, SOC Type 2 certification, and a 95% client satisfaction average.
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Frequently Asked Questions
Co-managed IT services provide a partnership where your internal IT team works closely with external experts to fill gaps, reduce workload, and tackle specialized projects. You gain access to a dedicated help desk, project teams for tasks like network upgrades or cybersecurity, and proactive support tailored to your unique needs. This approach lets you retain control while strengthening your overall IT capabilities.
By collaborating with a team that brings proven expertise and a structured methodology, you can expect to see a measurable reduction in recurring IT issues. On average, clients experience a 10-20% drop in repeat problems after three months, provided you act on recommended improvements. This means your team spends less time troubleshooting and more time focusing on core business goals.
The onboarding process starts with a complimentary consultation and on-site assessment to understand your environment. Essential items are typically ready within 30 days, and a comprehensive onboarding is completed in about 90 days. Youll have weekly calls with a dedicated relationship manager and ongoing check-ins to ensure a smooth transition and alignment with your objectives.
Contracts are structured as three-year agreements, with initial investments starting at $50,000. Most clients spend an additional $50,000 annually, resulting in a typical customer lifetime value of $150,000 over the contract term. Discounts may apply for larger organizations, and project-based work is scoped separately as needed.
Co-managed IT services are designed to supplement your existing IT team, not replace it. You keep in-house expertise and oversight, while gaining access to 24/7 technical support, project specialists, and strategic relationship managers. This model is ideal if you have internal IT staff but need greater coverage, advanced expertise, or help with complex projects.