Application Managed Services
Eliminate application headaches with responsive, expert-managed support tailored to your business.
Resolve IT resource gaps and minimize downtime with 24/7 support, 68% of tickets are closed same day.
Dedicated project teams for seamless upgrades, over 75 years of combined leadership experience.
Improve operational efficiency through proactive monitoring, average onboarding to go-live in just 30 days.
Transparent, predictable service with fixed pricing models, 95% customer satisfaction rating.
Strategic support across industries, trusted by over 70 organizations and recognized as a Top Workplace.
Request a Quote for our Application Managed Services
Our Clients
What Clients Say About Application Managed Services
Trusted by leading organizations for responsive, expert support and measurable results.
enkompas’ dedication to Access Services has proven invaluable over the last few years as they have helped us build our infrastructure, understand our challenges, and identify pain points. They have provided us with plans that not only solve the problems but boost our IT environment – bringing us to current day standards.
President & CEO, Access Services
From providing ongoing daily IT support to our employees, to working with us to strategically think through and implement a state of the art, high-level functioning IT hardware and software infrastructure, to putting in place a robust cyber- security program, their value to our organization has been immense.
CFO, National Aviary
We have partnered with enkompas for twenty-plus years for all aspects of our IT. The relationship has grown from a ‘break-fix’ vendor to a trusted partner who monitors and supports all aspects of our infrastructure. Services include help desk, monitoring, back-up, security training, phishing campaigns, hardware support of all servers, PC’s, switches, security cameras, and internet devices. In addition, we undergo periodic audits and vulnerability tests to help ensure the security of our network.
Chief Operating Officer, EG Conley, P.C.
Breakdown of Key Features in Application Managed Services
Proactive monitoring, dedicated support, and tailored solutions
Comprehensive 24/7 application support ensures critical systems remain operational and secure, no matter when issues arise. A robust help desk, staffed by Tier I, II, and III technicians, provides rapid resolution, 68% of end-user tickets are closed the same day. This around-the-clock service minimizes downtime, aligns support with your schedule, and supports seamless business continuity for organizations of all sizes.
Dedicated Relationship Managers deliver proactive communication, strategic planning, and advocacy from onboarding through every phase of your partnership. Weekly client calls during onboarding, regular check-ins, and tailored guidance ensure your goals are met and IT challenges are addressed before they escalate. This level of relationship management translates into higher satisfaction and smoother, more predictable IT operations.
The project team bridges resource gaps by executing complex technical initiatives, such as PC builds, network realignments, and server upgrades, quickly and efficiently. With 75+ years of combined leadership experience, every project is managed with precision and clear communication. This results in optimized environments, faster delivery times, and measurable improvements across your application landscape.
Industry-specific consulting and support help address the nuanced requirements of sectors like healthcare, manufacturing, and nonprofit. enkompas brings proven expertise in managing specialized software, compliance needs, and third-party vendor relationships, delivering tailored solutions that drive efficiency and reduce risk for your unique business context.
Continuous monitoring and vulnerability assessments protect your applications against evolving threats. With regular audits and real-time security updates, your data and systems remain compliant and resilient. This proactive approach to risk management helps reduce recurring IT issues by 10, 20% within the first three months, giving you peace of mind and a stronger security posture.
Transparent SLAs and detailed reporting hold your service provider accountable, giving you visibility into performance metrics, ticket resolution times, and ongoing optimization opportunities. Predictable pricing and a consistent Managed Service Contract framework ensure you receive reliable, high-value support without hidden costs or surprises.
Proven Results: Key Metrics for Application Managed Services
Nonprofits Monitor Networks
Tickets Closed Same Day
Alert Ticket Resolution Time
Drive Productivity and Reduce Risk with Expert Application Management
Accelerate business outcomes with fully managed application support tailored to your unique environment. Application Managed Services from enkompas ensure your critical software runs efficiently, securely, and without interruption, so your team can focus on driving results. Dedicated Relationship Managers and highly skilled technical teams provide proactive support, regular check-ins, and strategic planning. Experience measurable productivity gains, improved security, and fewer recurring IT issues with a partner committed to your long-term success.
Proactive Support and Security for Every Application Environment
- Round-the-clock monitoring and support to minimize downtime and ensure business continuity.
- Regular vulnerability assessments and security updates to keep your applications protected.
- Tailored onboarding and transition services for a seamless start and ongoing optimization.
- Industry-specific expertise for healthcare, nonprofit, tech, and more, ensuring compliance and best-fit solutions.
- Transparent SLAs and regular reporting for accountability and informed decision-making.
Request Your Application Managed Services Consultation
Unlock better uptime, streamlined support, and measurable IT improvements today.
Experience Lasting Value and Predictable IT Performance
Gain a trusted partner dedicated to maximizing your technology investments. Application Managed Services from enkompas provide a consultative, partnership-driven approach, with low leadership turnover and a proven track record of delivering results for both small and mid-size organizations. Enjoy predictable costs, fewer recurring issues, and the confidence that comes from a 95% customer satisfaction rating and industry-leading response times. Experience the difference of a service team that is as invested in your success as you are.
Other IT Services We Offer
Frequently Asked Questions
Application managed services provide end-to-end support for your business-critical software. This covers 24/7 monitoring, technical support, proactive maintenance, security updates, and regular vulnerability assessments. You also receive access to a dedicated relationship manager and project teams to ensure your applications run smoothly and securely. The service is tailored to your specific needs, offering a seamless experience from onboarding through ongoing optimization.
By using application managed services, you can expect:
- Up to 20% reduction in recurring IT issues within three months (if recommendations are followed)
- Same-day resolution for 68% of end user tickets
- Rapid onboarding, with essential items ready to go-live in 30 days
- Improved security through regular vulnerability testing and updates
- Consistent 95% customer satisfaction rating
The onboarding process begins with a complimentary environment consultation and on-site walkthrough to assess your needs. Essential systems are brought live within 30 days, followed by a comprehensive 60-day onboarding period. During this time, you will have weekly calls and regular check-ins with your dedicated relationship manager. This ensures a seamless transition and ongoing alignment with your business goals.
Contracts are typically structured as three-year agreements with transparent and predictable pricing. Initial investments start at $50,000, with most clients budgeting an additional $50,000 per year. Pricing is based on a consistent managed service contract framework, with discounts available for larger clients. The minimum monthly commitment is $1,250, and additional project work can be scoped as needed throughout the partnership.
You benefit from a partnership-driven approach with dedicated project, help desk, and relationship management teams, ensuring issues are resolved promptly and projects are executed efficiently. Technical teams are highly skilled, and leadership brings over 75 years of combined experience. The onboarding is streamlined, support is available 24/7, and service is tailored to your industrys unique needs. Regular check-ins and client advocacy set you up for long-term success, not just transactional support.