Let’s start with a quick overview of what a Managed Service Provider is, and what they can do for your business.
What Does a Managed Service Provider Do?
A Managed Service Provider can plan, implement, and maintain all (or some!) of your technology so you don’t have to, for a fraction of the time and costs it takes to maintain your own IT department. When you select a Managed Service Provider, they supply the support, knowledge, tools, and professional resources required to achieve your company’s goals and desired results. Plus, an MSP employs IT personnel with a range of experiences and skills.
Types of Experts at Managed Service Providers
MSPs cover a wide range of IT functions and tactics, many of which require specific expertise. Here’s a noncomprehensive list of IT roles that work at MSPs.
- Technical Support Specialists: Also sometimes called a Help Desk Technician, they provide front-line technical support to users, addressing and resolving a wide range of IT issues via phone, email, or chat. They troubleshoot hardware and software problems, assist with account access, and escalate complex issues to higher-level support teams when necessary.
- Desktop Support Engineers: Similar to Help Desk Technicians, but they’re typically able to handle more complex issues and provide more advanced technical support. They tend to have more specialized knowledge and may be involved in system deployments, upgrades, and maintenance beyond just troubleshooting.
- Infrastructure Technicians: Install, maintain, and troubleshoot an organization’s IT infrastructure, including hardware, software, and network systems. Infrastructure Technicians ensure the smooth operation of critical technology components, perform upgrades, and provide technical support to end-users.
- IT Project Managers: Plan, coordinate, and oversee the implementation of technology-related projects within an organization. They manage resources, timelines, and budgets, ensuring that IT initiatives are completed on time, within scope, and meet the organization’s strategic goals.
- Cybersecurity Engineers: Design, implement, and maintain robust security systems to protect an organization’s digital infrastructure. They develop security architectures, create and manage security tools, conduct risk assessments, and work on advanced technical solutions to defend against evolving cyber threats.
- Security Analysts: Whereas Cybersecurity Engineers design and implement security systems, Security Analysts primarily monitor and analyze security systems and networks to detect threats. The focus on day-to-day operations and threat detection, handling threat assessment, incident response, and compliance monitoring.
- Cloud Specialists: Help organizations transition to and manage their cloud-based systems by designing, deploying, and maintaining cloud infrastructure, ensuring security, and optimizing performance. They work with major cloud service providers like AWS, Azure, or Google Cloud.
And this merely scratches the surface! MSPs also employ Network Administrators, Systems Engineers and Administrators, Application Analysts, IT Analyst Technicians, and more.
MSPs – Like Hiring a Whole Team
So, as you can see, outsourcing your IT to a Managed Service Provider gives you access to a team of IT subject-matter experts. It’s often best to have a team of experts across a variety of functions than to have only a few people trying to manage it all. When you hire an MSP, you get access to an assortment of IT skills without having to recruit, hire, and pay an entire IT department.
How enkompas Can Help Your Organization
As a leading Managed Service Provider, enkompas Technology Solutions can help your company in a variety of ways. Here are our top reasons why you should consider partnering with enkompas to manage your IT.
Managed Service Providers Monitor Systems 24/7/365
Keeping your technology working is a full-time job and requires bright eyes to monitor all of the aspects which keep your organization viable. You can rest assured that we have eyes on your technology and provide proactive solutions before they turn into bigger problems. Some of our clients tell us that we have enabled them to sleep better, and we like that.
enkompas Offers Proactive & Preventative Management
These days, all network devices have new updates in a near-continuous fashion. Ignoring them is easy, convenient, and also dangerous. Keeping every device on your network up to date is important, but few organizations have the around-the-clock ability to identify and address issues proactively.
We Provide End-User Support
Whether your employees are in the office, at home, or on the road, enkompas IT is the call to make for support. From passwords and software to hardware and connectivity, we will shepherd your team member to a solution. Our team is highly motivated to deliver satisfaction, which has resulted in an 95% “Exceptional Service” rating from our existing clients!
enkompas Manages Backup & Disaster Recovery Systems
Many organizations mistake backup for disaster recovery and such a mistake can be disastrous in the wake of an outage, crash or malware attack. To ensure true business continuity, you need a robust, tested disaster recovery plan that not only incorporates your data backup but meets your Recovery Time Objective (RTO) and Recovery Point Objective (RPO).
Managed Service Providers Offer Cyber Protection & Monitoring
Cybersecurity policies, products and subscriptions don’t mean anything unless they are being monitored and managed 24/7. Just as a cybersecurity incident will slow down an organization’s mission, so can careless security procedures. From passwords and Multifactor Authentication to Dark Web Scanning, enkompas can help you properly manage and leverage your plan to ensure your organization’s data, identity and operation is always ready to roll.
We Help with Third Party Vendor Management
From your Internet service provider to your ERP solution, we are never the wrong people to call in your journey to a fix. We may not be “managing” that particular hardware, software or solution, but we don’t point fingers. Instead, we join hands and bridge technologies and vendors until the issue is solved.
Managed Services Providers Ensure Hardware Refresh
One of the most common vulnerabilities that organizations overlook is the risk of having aged or unsupported hardware. Whether based upon need or a schedule of your choosing, we can satisfy your business and IT goals for refreshing hardware. We buy, provision, and manage a lot of hardware!
Get Strategic Guidance from enkompas
This is the wrapper around our entire relationship and engagement. Together, we will identify both risks and opportunities for improvement and create a roadmap that begins with your current state and map out multiple paths to where you want to be. Our technology roadmap is always co-developed, so we are in this together.
