(412) 643-0339 info@enkompas.com

Case Study: Access Services’ Growth and Innovation Through EHR Optimization

by | Sep 18, 2023

How Access Services is Maximizing their EHR systems

In the fast-evolving healthcare landscape, technological advancements and innovation are not just an asset – they are a necessity. Access Services, a prominent player in the Mental Health and Intellectual Disabilities space based in Fort Washington, PA, understands this well. Their journey to leverage the power of technology has been nothing short of transformative.

Let’s delve into how enkompas has seamlessly integrated their EHR consulting and expertise to optimize Access Services & Electronic Health Record (EHR) system.


A Seamless Integration of EHR Expertise

Access Services’ main challenge was maximizing their EHR and enhancing their current systems. Their EHR held immense significance due to its critical role in service delivery and information management. enkompas stepped in as an integrated and strategic partner, working collaboratively with all levels of Access Services’ leadership.

Jessica Fenchel, Senior Vice President and COO of Access Services, attests to the profound impact of this partnership on their EHR optimization efforts. With enkompas on board, the architecture and optimization of their health record system became a focal point, driving strategic and tactical planning while offering round-the-clock problem-solving solutions to their most pressing challenges.

Swift Solutions and Treatments:

  • Faster access to EHR records resulted in more prompt treatment decisions.
  • Holistic Well-Being: Collaborative healthcare approaches improved outcomes by fostering comprehensive well-being.
    • Cross-program collaboration
    • Person-centered treatment plans
  • Proactive Problem-Solving: enkompas’ forward-looking approach didn’t merely address existing issues; it preemptively identified challenges and provided aligned solutions.
    • Identify and align EHR with vision of staff roles and program goals for with record management
    • Workflows prompting cycling of assessment, plan, intervention/service, re-assessment and treatment review
  • EHR team seamlessly collaborates across departments including referrals, outreach, providers, leadership, incident reporting (IT not handled within EHR for ASI), and fiscal
  • Decrease in client record duplication; reduction in note entry errors


EHR Performance Assessment

Experience Growth in Your Company Through EHR Optimization

Complete the form below to request a free assessment.

Navigating Challenges with Expert Guidance

Sue Steege, President and CEO of Access Services, acknowledges the pivotal role that enkompas Technology Solutions has played in steering them through the complex realm of EHR challenges. When Access Services’ IT department found itself disorganized and lacking a unified vision, enkompas designed a comprehensive roadmap that not only addressed existing pain points but also transformed the entire IT environment to meet contemporary standards.

Oftentimes, organizations can find themselves with a half-baked cake for an EHR system due to a lack of ongoing optimization and strategic planning. enkompas enables your agency to focus on proactive processes and continuous improvement rather than reactive decision making.

Proactive Partnerships for a Tech-Ready Future

  • Guided Transformation: enkompas’ partnership went beyond ad hoc solutions. Their continuous roadmap elevated Access Services’ entire IT ecosystem to contemporary standards.
  • Ongoing Excellence: The partnership isn’t just a one-time intervention; it’s a commitment to maintaining high standards of security and efficiency over time.

Beyond responsiveness, it’s about proactive collaboration that drives innovation and future preparedness to drive true change in care. Trust, transparency, and dedication are at the center of the relationship between Access Services and enkompas. Sue emphasizes that enkompas doesn’t just address needs but anticipates challenges and brings forth recommendations that align with Access Services’ organizational and long-term goals.

We know how essential it is for your agency to define quality metrics, streamline coordination, and remain outcome-focused. This forward-looking, integrated approach has cemented enkompas as a trusted partner in Access Services’ technological journey.

  • Previous Accomplishments:
    • Functionalities:
      • Referral management
      • Resource family/foster or adoptive homes
      • Call center
      • Attendance
    • Multiple programs across Intellectual and Developmental Disabilities, Behavioral Health,  and Children and Families
    • Supported implementation and optimization of 25 programs in two years/ ~58% of system underwent change in 2 years/ 15% net new programming
    • In past 6 months, over 300 users for programs new to the EHR were onboarded and trained
      • This is on top of standard turn-over user profile creation
      • enkompas provides initial super user and end user trainings for go-lives
  • Ongoing Goals:
    • Custom Reporting and Virtual Views implementation – creating visual graphs of client assessments, tracking outcomes and metrics
      • Ongoing EHR education across novice to power/super users
      • Ongoing upgrades and test plans of releases
      • Ongoing data governance support
        • Anticipate scenarios and provide guidance on data quality
        • Data protocols for sensitive scenarios
          • Example: emergent restriction of client records, secure data sharing with external partners, auditing protocol, data retention policies, data breach response
        • Including solutions to support cross service line collaboration/coordination
        • Agency standardization of data collection, data uniformity/integrity across service lines
      • Overall shifting to smaller program optimization and turning focus to pulling data with BI team
  • Future Objectives:
    • Implementing Bells AI – the first virtual clinical documentation assistant for the behavioral health and human services industry.
    • New program initiatives: ongoing implementations include customized ABA (Applied Behavior Analysis), multi-faith mental health support, school-placement driven therapy (school went live Aug 21st/faith-based going live October)

The Power of Strategic Partnerships to Leverage Your EHR and Drive True Change

Our targeted approach with Access Services demonstrates the power of strategic partnerships in the realm of technology. From enhancing Electronic Health Record systems to revolutionizing IT infrastructure, enkompas has proven itself as more than a service provider – it’s a catalyst for growth and innovation.

The impact of this partnership is evident, not only in the technology-driven efficiencies but also in the elevated healthcare experiences Access Services provides. As the healthcare industry continues to evolve, collaborations like these will undoubtedly shape a brighter and more tech-savvy future.

We encourage any organization seeking EHR optimization services or implementation to book your free consultation with our team or learn more about our full scope of EHR consulting and optimization services. We’ll evaluate your current environment and design a custom strategy that meets your unique needs and goals.


About enkompas

enkompas powers your entire technology environment, working closely with your team to provide strategic IT solutions. With nearly 30 years of experience as a trusted managed IT services partner, our goal is to help you build a secure, scalable organizational roadmap. Contact us to find out how we can partner with your organization to increase efficiency and design an integrated technology environment that drives measurable business success.