Just as technology evolves, so do its approved industry standards and IT best practices. While enkompas IT is constantly evolving to keep pace with the changes in technology, we understand you require a customized customer journey. A one-size-fits-all IT strategy simply doesn’t cut it. And honestly, that’s not our style.
enkompas is on a mission to create a customized journey for every client. Our journey together includes us as a single trusted technology advisor, dedicated to every area of your IT landscape. In the end, you gain a business partner and knowledgeable guide that’s fully invested in implementing strategies that support your specific business goals and objectives.
Customized Customer Journey Methodology
Here’s a snapshot of what your customer journey will look like when you partner with enkompas.
- Perform customized reviews based on IT standards specific to your business industry.
- Budget your IT costs.
- Devise a plan to strengthen your technology alignment strategy.
- Complete regular reviews of your IT infrastructure to keep you in alignment with the latest technologies in hardware, software, security, business continuity, and mobility management.
- Provide regular progress reports to prioritize our efforts – ensuring you never fall short and are always moving forward.
- Keep your business laser-focused on the latest technologies and updated industry standards.
How We’ll Work Together as Partners
New technology solutions are always emerging, and our journey ensures your business stays ahead of the curve. Together, we’ll kick off your 12-month, customized customer journey with an implementation strategy. The timeline for this strategy will look something like this example:
Immediate – DarkWeb Monitoring
Our DarkWeb monitoring platform provides the most validated, credential exposure data available – so you can focus on business operations with complete peace of mind.
Three Months – Cybersecurity Training
Leverage BullPhish ID to provide phishing resistance training in bite-size pieces. These highly digestible training sessions help employees retain what they learn and avoid phishing dangers.
Six Months – Comprehensive Threat Detection and Response
Deploy RocketCyber, which offers 24/7 team of security analysts that detect and respond to threats across endpoints, networks, and cloud attacks. This allows IT professionals to cut through the noise and focus on critical issues that need to be remediated.
One year – Secure Voice Solutions
Facilitate accessible communications with Unified Communications as a Service (UCaaS). UCaaS offers built-in redundancy (and improved reliability) of your voice solutions for effortless management and usage reporting.
Your customer journey timeline will be customized to your business’ specific needs, but we’ll always have a shared plan for each milestone along our way.
Kick Off Your Customized Customer Journey Today
If you’re interested in partnering with a hands-on player – one that will be an extension of your team, helping you move towards industry approved standards and IT best practices – click here to complete our contact form and kick off the conversation.
